PIN & Pay

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PIN & Pay

Card Holder FAQ

The industry-wide move to replace signature cards with PIN cards will start from mid-2015. Signature will gradually be phased out as cards and terminals are upgraded. When you receive your new PIN card, you should enter a PIN when prompted, instead of signing, when making a card payment at a point of sale terminal in Malaysia. From 1 July 2017 onwards, signature will no longer be accepted when you use your card to make a domestic payment.
About PIN
What is PIN?
A PIN, or Personal Identification Number, is a secret code that is either assigned to, or selected by cardholders to prove they are the rightful owner of the payment card. PINs for Malaysian cards have six digits. Your PIN must always be kept a secret and never noted down.

Why is PIN safer than signing?
PIN usage can help protect against fraud due to lost or stolen cards, because the card and the PIN are required to make a payment. This is why you must always keep your PIN secret.

Why do I need to receive a new card to use PIN?
You will be issued a new card because your current card does not support PIN for payment.
Your New PIN
Paying With PIN
Your PIN Security

Retailer FAQ

The industry-wide move to require PIN at Malaysian point of sale (POS) as a form of customer verification for Malaysian credit, debit, charge and prepaid cards will start from mid-2015 as signature cards will be replaced with PIN cards. From 1 July 2017, signature will no longer be accepted on Malaysian payment cards for domestic transactions.
Your New Card Terminal
Do I need to change my POS terminal?
Yes. Your point of sale terminal software needs to be updated to enable prompting for PIN. This terminal software update will need to be completed before 1 January 2017.

Will customers receive new cards?
Yes, all customers will need to be issued with new cards because current cards do not support PIN for payment. Customers who have yet to receive new PIN cards will continue to pay using signature. All credit, debit, charge and prepaid cards in Malaysia will need to be replaced by 1 January 2017.

What happens if my terminal has not been updated yet and customers come with a PIN card?
It will process new PIN cards without prompting for PIN just like it does for existing signature cards, and the customer’s signature will need to be verified.
Helping Customers Use PIN
Accepting Payments With PIN
Cardholder Verification At Food & Beverage Outlets
Cardholder Verification At Hotels

Hotline Numbers

Hotline Numbers
NO. ISSUERS/ACQUIRERS HOTLINE NUMBERS
1 AEON CREDIT SERVICE 603 2719 9999 (CUSTOMER SERVICE HOTLINE – CARDHOLDERS)
603 2721 8490 (MERCHANT HELPDESK)
603 7956 8166 (TERMINAL SUPPORT HOTLINE)
2 AFFIN BANK BERHAD ISSUER:
603 55223000 (CONTACT CENTRE)
603 20286364 (CARDS BUSINESS CUSTOMER SERVICE SUPPORT TEAM)

ACQUIRER:
603 6286 5222 (GHL HELPLINE)
1800 882 229 (WIRECARD HELPLINE)
603 2028 6333 (CARDS BUSINESS MERCHANT SUPPORT TEAM)
3 AGROBANK BERHAD CONTACT CENTRE NUMBER:
1300 88 2476
603 2079 0600
4 ALLIANCE BANK MALAYSIABERHAD 603 5516 9988
5 ALRAJHI BANK BERHAD 1300 82 6000 (DOMESTIC)
603 2332 6000 (INTERNATIONAL)
6 AMBANK (M) BERHAD 603 2178 8888 (CARDHOLDERS)
603 2167 7800 (MERCHANTS)
7 BANK ISLAM MALAYSIA BERHAD 603 2690 0900
8 BANK SIMPANAN NASIONAL 1300 88 1900 (TOLL FREE)
603 2613 1900 (DIRECT LINE)
9 BANK KERJASAMA RAKYAT MALAYSIA 603 2693 6880
10 BANK MUAMALAT MALAYSIA BERHAD 1300 88 8787
11 BANK OF CHINA (MALAYSIA) BERHAD 603 2059 5566
12 BIGPAY MALAYSIA SDN BHD BIG PREPAID MASTERCARD:
1300 13 3388 (DOMESTIC)
60(3) 7662 9200 (INTERNATIONAL)

AIRASIA EZPAY PASSPORT:
1300 30 8888 (DOMESTIC)
603 2718 5100 (INTERNATIONAL)
13 CIMB BANK BERHAD 603 6204 7788 (CARDHOLDERS)
603 6204 7733 (MERCHANTS)
14 CITIBANK BERHAD 603 2383 0000 (ISSUING-CITIPHONE)
603 6286 5222 (ACQUIRING-CITI MAIN TERMINAL VENDOR-GHL)
15 FINEXUS CARDS 603 8318 3100
16 FIRST DATA MERCHANT SOLUTIONS 603 6207 4888
603 9212 0500 (TERMINAL RELATED ISSUES)
17 HONG LEONG BANK BERHAD 603 7626 8899 (CONTACT CENTRE)
603 2773 0100 (MERCHANT HELPDESK) – OFFICE HOURS
603 9200 8001 (PAYSYS)
603 7956 8166 (CARDBIZ)
25603 9212 7900 (FASSPAY)
603 7843 1633 (DATAPREP)
1800 88 8837 (SENSATION NETWORK)
18 HSBC BANK MALAYSIA BERHAD CREDIT/DEBIT CARDS
HSBC PREMIER & AMANAH PREMIER (BANKING & CARDS)
1300 88 9393 (DOMESTIC)
603 8321 5222 (INTERNATIONAL) – CREDIT CARD
603 8321 5208 (INTERNATIONAL) – DEBIT CARD

HSBC BANK MALAYSIA (BANKING & CARDS)
1300 88 1388 (DOMESTIC)
603 8321 5400 (INTERNATIONAL)

HSBC AMANAH (BANKING & CARDS)
1300 80 2626 (DOMESTIC)
603 8321 5200 (INTERNATIONAL)

HSBC CREDIT CARD/-i ACTIVATION & CARD PIN HOTLINE (CARDS)
603 8321 8999

COMMERCIAL/BUSINESS CARD
HSBC BANK MALAYSIA (BANKING & CARDS)
1300 88 1128 (DOMESTIC)
603 8321 5511 (INTERNATIONAL)
19 INDUSTRIAL AND COMMERCIAL BANK OF CHINA (M) BERHAD 1800 18 5588 (DOMESTIC)
603 2788 1600 (INTERNATIONAL)
20 KUWAIT FINANCE HOUSE 1300 888 534
21 MANAGEPAY SERVICES SDN BHD 1700 81 6729
22 MALAYAN BANKING BERHAD 1300 88 6688 (CARDHOLDERS)
603 2032 1034 (MERCHANTS)
23 OCBC BANK (MALAYSIA)BERHAD 603 8317 5000 (CARDHOLDERS)
603 2783 3900 (MERCHANTS)
24 PUBLIC BANK BERHAD 603 2176 8000 (CREDIT CARD)
603 2179 5000 (DEBIT CARD)
603 2176 8080/ 603 2176 8111 (MERCHANTS)
25 REVENUE SOLUTION 60 39212 0500
26 RHB BANK BERHAD 603 9206 8118 (CARDHOLDERS)
603 2171 5555/5411/5091 (MERCHANTS)
27 SINOPAY MALAYSIA SDN BHD 603 9226 1060 (OFFICE)
017 3357 778 (HOTLINE)
28 STANDARD CHARTERED BANKMALAYSIA BERHAD 1300 888 888 (DOMESTIC)
603 7711 8888 (INTERNATIONAL)
29 SYNERGY 603 5191 2229
30 UNITED OVERSEAS BANK (M) BHD 24 HOUR UOB CALL CENTRE:
603 26128 121 (KUALA LUMPUR)
604 2401 121 (PENANG)
607 2881 121 (JOHOR BAHRU)
6082 287 121 (KUCHING)
6088 477 121 (KOTA KINABALU)

MERCHANT HOTLINE:
603 7787 7218/19 (HELPDESK)
  • MONDAY TO THURSDAY (8.45 AM-5.45 PM)
  • FRIDAY (8.45 AM-4.45 PM)
603 7784 6051 (MERCHANT AUTHORISATION)

TERMINAL HELPDESK:
603 6286 5222 (GHL SYSTEMS BHD)
603 9212 0500/603 9212 0505 ( REVENUE HARVEST (M) SDN BHD)
1800 88 2229 (WIRECARD PAYMENT SOLUTIONS (M) SDN BHD)
31 GLOBAL PAYMENTS SDN BHD 603 7723 6818

ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

Copyright © 2018 The Association Of Banks In Malaysia.
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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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