Revised Customer Service Charter

The Association of Banks in Malaysia

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Revised Customer Service Charter

The Association of Banks is pleased to announce the launch of the revised Customer Service Charter (“Charter”) for the commercial banking industry. The Charter was first introduced in 2011 which was aimed at underscoring the commercial bank’ commitment to deliver a consistent high standard of customer service.

This revised Charter takes it a step further by introducing certain minimum industry standards with regard to turnaround times for specified services. It also focuses on the Four Pillars of service standards with emphasis on the core values. The revised Charter is a testament to the banking industry’s commitment in its continuous pursuit towards excellent customer satisfaction. Please click here to read the full press release.
Click on the link below for the full Customer Service Charter.

Revised Customer Service Charter

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ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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