FAQs

The Association of Banks in Malaysia

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FAQs

Please click to expand list of Frequently Asked Questions:

How To Protect Your ATM Cards

Why is my card being rejected by the machine?
Your card may be rejected by ATM due to the following reasons:

  • The condition of the card i.e. card is either broken, bent or magnetic stripe/computer chip is damaged or the encoded data is erased.
  • The machine is faulty.
  • The customer's account is tagged.
  • Account not authorized.
  • Transaction not authorized.
  • Card not activated/ not readable.
  • PIN is incorrect.

Please call your bank's branch or ATM Centre where appropriate for further advice.
Why is my card being retained by the ATM?
Should I inform the bank if I change my address?
If I apply for an ATM card, can I direct someone to collect the PIN on my behalf?
I have discovered that some money is missing from my account and I did not withdraw it. How do I go about reporting such cases?
Can I use my ATM card overseas?
What should I do if my card is retained by the ATM?
Will I be charged if I perform a transaction at MEPS ATM?

ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

Copyright © 2018 The Association Of Banks In Malaysia.
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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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