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  • ABM: In response to letter-to-editor on "Hidden use of border charge” published in The Star on 3 April 2018

ABM: In response to letter-to-editor on "Hidden use of border charge” published in The Star on 3 April 2018

Reference is made to the article published in The Star dated 3 April 2018 titled “Hidden use of border charge” by ‘Disappointed Bank Customer’. As our member banks are continuously committed to providing service excellence, we encourage ‘Disappointed Bank Customer’ to get in touch with ABM with the following information in relation to the said incident to enable us to investigate the matter:-
  1. merchant’s name, which in this case would be name of the airline;
  2. card issuer’s name, i.e. the bank which issued the credit card used for this payment;
  3. a copy of the payment confirmation with details of transaction, i.e. date and total amount payable; and a copy of the credit card statement with the actual amount charged to the cardholder.



ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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