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The Association of Banks In Malaysia

Financial Institutions Offer Support to Customers in Flood Affected Areas

In a joint statement, The Association of Banks in Malaysia (ABM), Association of Islamic Banking Institutions Malaysia (AIBIM) and Association of Development Finance Institutions of Malaysia (ADFIM) wish to assure members of the public that their member financial institutions (FIs) will be pro-actively assisting customers, be they individuals or businesses, affected by the recent floods in several states across Malaysia.

FIs with operations in the flood stricken states understand it is crucial for affected households and businesses to have access to their finances, thus they will ensure that basic banking services will be made available. The FIs have allocated substantial resources to ensure that over-the-counter services are available and self-service machines such as the Automated Teller Machine (ATM) and Cheque/Cash Deposit Machine (CDM) are functioning so that access to basic banking services are not interrupted.

As in previous years, FIs will be extending a helping hand during this challenging period by providing solutions and assistance to customers based on their individual financial circumstances. Affected customers are advised to contact their respective financial institution(s) for consultation with regard to their banking issues which may arise due to the recent floods.

Members of the public are welcome to contact the Associations at:-
  • The ABMConnect hotline by dialling 1-300-88-9980 or emailing eABMConnect by logging on to ABM’s website, 
  • Contact AIBIM at 03-20268002/3 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • ADFIM at 03-26949871 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. 

ABM Connect | Toll-free on 1-300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 27 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2078 8041
Fax No. : +603-2078 8004
ABMConnect : 1300-88-9980

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