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The Association of Banks In Malaysia

ABM: In response to the article "Small change, big problem" published in The Star

Dear Editor,

Re: Response to the Article, "Small change, big problem"

We refer to the article published in The Star today, Wednesday, 29 July 2015 entitled “Small change, big problem.” We would like to respond for and on behalf of our member banks comprising the 27 commercial banks operating in Malaysia, full details of which can be gleaned from our website,

Our member banks with retail banking services will continue to facilitate the exchange of coins to businesses and members of the public. We have met with the relevant service provider(s) and are assured that any isolated incidents thus far will be contained and addressed. The banks will also, to their best of their ability, meet the demand for coins.

For further enquiries, members of the public are welcomed to contact us at our ABMConnect hotline by dialing 1-300-88-9980, or emailing us at eABMConnect by logging on to our website,

Yours faithfully,
Chuah Mei Lin
Executive Director

ABM Connect | Toll-free on 1300-88-9980

ABMConnect provides an avenue for consumers to clarify any doubts and verify information on conventional banking issues.

Copyright © 2021 The Association Of Banks In Malaysia.
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The Association of Banks in Malaysia (ABM) was formed in November 1973. Our membership is currently made up of the 26 commercial banks operating in Malaysia.

Since its inception, ABM has been actively involved in various initiatives to promote and strengthen the commercial banking industry to become more resilient, effective and efficient.

Tel No. : +603-2202 7223
ABMConnect : 1300-88-9980

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